Below are some frequently asked questions by MSN HomeCare clients. If you have a question that isn't addressed below, please don't hesitate to contact us.
- What can I expect when I call for services?
- We want to make our services as easy and affordable for you as possible, so we start with a free, comprehensive in-home assessment. We then create a written and detailed care plan that offers safe, competent, compassionate care for you or your loved ones' unique needs.
- How soon can home care services start after I contact you?
- In most cases we can start care within 24 hours of the in-home assessment.
- Is it possible to receive private duty care for more than one family member?
- Yes, we provide a full range of private duty services.
- Is there a minimum number of hours that I can request care for myself or family member?
- MSN HomeCare personnel can be assigned to a flexible schedule that's best suited to a patient's needs, ranging from 4 hours to 24 hours a day.
- Is it possible to arrange for care on an intermittent or on-call basis?
- MSN HomeCare can be there for you whenever you need us, for as long as you need us, including holidays.
- I have multiple payer sources. Will this present any problems?
- MSN HomeCare coordinates billing with multiple insurance companies and payer sources.
- What types of payment do you accept?
- MSN HomeCare accepts many insurance plans, major credit cards, cash and cashier's checks.
- Do you need a doctor's order to start care?
- MSN HomeCare does not require a doctor's order for non-medical care (sitters, CNAs HHAs and companions). However, Skilled Nursing (care provided by LVNs or RNs) does require a physician's order.
- My family member or I have a Do Not Resuscitate (DNR) order. Is care still available to us?
- Yes, MSN HomeCare will discuss your unique needs and find a solution that provides for the exact services you require.
- Can you provide a companion/nurse if I need to travel out of town or state?
- Yes. However, if we do not have a caregiver available for travel, we may be able to arrange a nurse for you or your family member from one of our nationwide Medical Staffing Network Healthcare. nurse staffing offices.
- I do not have any real medical problems, but need help getting bathed and dressed for the day, as well as some light housekeeping help. Can I still receive care from you?
- MSN HomeCare offers a full range of private duty services with your unique needs in mind. From being disabled or recovering from a hospital stay to assistance with activities of daily living. MSN HomeCare wants to be there for you and your loved ones.
- Do you perform background checks on your staff?
- Applicants are thoroughly screened through interviews and skills assessments. References are checked, licenses and certifications are validated and backgrounds are checked on several levels. Once hired, MSN HomeCare conducts continuous competency evaluations of each employee to assure that the level of care is consistent and appropriate. We also provide ongoing training to our home care professionals.
- Do you have liability insurance?
- Once hired, MSN HomeCare employees are bonded and insured for general and professional liability.
- Do you offer live-in services?
- MSN HomeCare can provide live-in services. Please contact your local office for details.
- My parent lives with us and we have to go out of town for a family event. Can you provide private duty care while we're away?
- MSN HomeCare realizes that sometimes it's just not possible to care for your loved ones around the clock. With MSN HomeCare you can feel good giving your loved ones trusted, dependable in-home care, so they can enjoy familiar surroundings and the comforts of home.
- My daughter and her husband are expecting a baby. When she comes home, can you provide care for her so she can rest and enjoy her new baby?
- MSN HomeCare offers Mom and Newborn assistance. What a wonderful way for parents to enjoy their new arrival!
- How large is your service area?
- Each MSN HomeCare branch location serves several counties; please contact your local branch for further details regarding coverage in your area.
- Why should I choose MSN HomeCare?
- Superior service and care you can trust are the primary objectives of MSN HomeCare. We offer a full spectrum of solutions, ranging from assistance with everyday needs to high-tech procedures. Our caregivers are compassionate and caring individuals who take pride in their work, and our staffing experts will promptly and courteously handle your requests. Whether it's for one shift or an extensive assignment-day or night, you'll know you're working with professionals when you call MSN HomeCare.
|
 |
|
|
|
Corporate Website | Privacy Policy | Site Map
